Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Non Emergency Medical Ride collects, uses, protects, and handles personal information provided through our website, reservation forms, phone calls, text messages, and transportation services.
Important Consumer Privacy Commitment
Non Emergency Medical Ride does not sell, rent, share, or disclose consumer personal information, including mobile phone numbers, to third parties or affiliates for marketing, promotional, advertising, or lead-generation purposes.
Mobile phone information and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes.
This Privacy Policy applies to Non Emergency Medical Ride ("Company," "we," "our," or "us") and describes how information may be collected and used when you visit our website, request a transportation quote, make a reservation, contact our team, communicate by phone or text message, or use our transportation services.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
Non Emergency Medical Ride provides private-pay non-emergency transportation services. We do not bill Medicare or Medicaid.
Information We Collect
We may collect information that you voluntarily provide when contacting us, requesting a quote, scheduling transportation, completing a reservation form, or communicating with our team.
Depending on the nature of your request, information may include:
- Name
- Email address
- Mobile or telephone number
- Pickup location
- Destination location
- Requested ride date and pickup time
- Transportation service requested
- Wheelchair, ambulatory, stretcher, stair, or other mobility-related transportation needs
- Information necessary to coordinate a transportation reservation
- Communications exchanged with our staff
Please provide only information reasonably necessary for us to understand and fulfill your transportation request.
How We Use Your Information
Information collected by Non Emergency Medical Ride may be used for legitimate business and transportation-related purposes, including:
- Responding to transportation inquiries
- Preparing transportation quotes
- Processing reservation requests
- Scheduling and coordinating transportation
- Contacting passengers, customers, caregivers, or authorized contacts about a reservation
- Providing pickup, arrival, scheduling, or trip-related updates
- Providing customer service
- Processing payments and transportation-related transactions
- Responding to cancellations, refund requests, or customer questions
- Maintaining business and reservation records
- Improving our website, services, and customer experience
- Preventing fraud, abuse, or misuse of our services
- Complying with applicable legal obligations
Mobile Phone Numbers, SMS & Text Messaging
When you provide a mobile phone number and consent to receive text communications from Non Emergency Medical Ride, we may use that number to communicate with you regarding your inquiry, quote, reservation, scheduled transportation, service updates, or customer support.
Mobile Information Privacy
Mobile phone information obtained through our website, reservation forms, phone communications, or text messaging program is used for legitimate communications between Non Emergency Medical Ride and the consumer.
SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes.
Types of Text Messages
Depending on your interaction with us, text messages may include:
- Reservation confirmations
- Transportation scheduling communications
- Pickup or arrival information
- Transportation quote follow-ups
- Customer support communications
- Changes or updates related to a requested trip
SMS Consent and Opt-Out
If you consent to receive text messages from us, message frequency may vary depending on your transportation activity and communications with our team.
Message and data rates may apply depending on your wireless carrier and service plan.
You may opt out of text messages at any time by replying STOP.
For assistance regarding text messages, you may reply HELP or contact our customer service team directly.
Consent to receive text messages is not a condition of purchasing transportation services.
How We Share Information
We value the privacy of our customers and passengers.
Non Emergency Medical Ride does not sell or rent consumers' personal information.
We do not share consumer personal information, including phone numbers, with third parties or affiliates for their own marketing, advertising, promotional, or lead-generation purposes.
Information may be disclosed only when reasonably necessary for legitimate operational, service, payment, security, or legal purposes as described in this Privacy Policy.
Service Providers and Operational Partners
We may use trusted service providers to assist with activities necessary to operate our business. Examples may include website hosting, communications, scheduling systems, payment processing, technology services, and other operational support.
Where information must be made available to a service provider to perform a business function on our behalf, it should be used only for the applicable service or operational purpose and not for that provider's own marketing or lead-generation activities.
In certain situations, transportation information may also be provided to a transportation provider involved in fulfilling a customer's requested ride when reasonably necessary to provide the requested service.
This operational sharing does not authorize those parties to use customers' mobile information or SMS consent for unrelated marketing.
Cookies and Website Information
Our website may automatically collect limited technical information when visitors use the site.
This information may include:
- Browser type
- Device type
- General website usage information
- Pages visited
- Referral information
- Approximate location derived from technical data
- IP address
Cookies or similar technologies may be used to support website functionality, analyze site performance, improve the visitor experience, and help maintain website security.
Browser settings may allow you to block or delete cookies, although doing so may affect certain website functionality.
Information Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.
However, no website, internet transmission, electronic storage system, or communications platform can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive information through ordinary email or text message unless specifically requested and an appropriate communication method has been provided.
Data Retention
We may retain personal information for as long as reasonably necessary to provide requested services, maintain business and transaction records, resolve customer questions or disputes, meet accounting requirements, protect our legitimate business interests, and comply with applicable legal obligations.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it where appropriate.
Your Privacy Choices
Depending on applicable law and the nature of your relationship with us, you may contact Non Emergency Medical Ride to request assistance regarding personal information associated with you.
Requests may include:
- Asking what information we maintain about you
- Requesting correction of inaccurate information
- Requesting deletion where applicable
- Asking questions about our privacy practices
- Opting out of SMS communications
We may need to verify your identity before processing certain privacy requests.
California Privacy Rights
California residents may have certain privacy rights under applicable California law depending on the circumstances and whether a particular law applies to our business and the information involved.
These rights may include the ability to request access to, correction of, or deletion of certain personal information and to receive information regarding how personal information is handled.
We do not sell consumer personal information, and we do not sell or share mobile phone information or SMS consent for marketing or lead-generation purposes.
To submit a privacy-related request, contact us using the information provided at the end of this policy.
Children's Privacy
Our website and online reservation services are directed toward adults arranging transportation for themselves or others.
We do not knowingly use our website to solicit personal information directly from children under 13 without appropriate authorization.
A parent, guardian, caregiver, or other authorized adult arranging transportation for a minor should provide only information reasonably necessary for the requested transportation service.
Changes to This Privacy Policy
Non Emergency Medical Ride may update this Privacy Policy from time to time to reflect changes in our services, business practices, communications systems, technology, or applicable requirements.
When changes are made, the updated Privacy Policy will be posted on this website with an updated revision date.
We encourage visitors and customers to review this policy periodically.
Contact Non Emergency Medical Ride
If you have questions about this Privacy Policy, information associated with you, SMS communications, or our privacy practices, please contact us.
Privacy Questions?
Contact Non Emergency Medical Ride regarding privacy, personal information, text messaging preferences, reservations, or transportation-related questions.